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Event Services Operations Manager

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Closing Date: 26/06/2022

Want to be part of the celebration of sport and culture in 2022? Keen to fast track your exposure in Events and work in a truly unique and exciting environment? If you have the experience and drive to support the delivery of the Birmingham 2022 Commonwealth Games please follow the links to come join our fabulous team!

We are looking to recruit a number of Event Services (EVS) Operations Managers who will manage the Front of House areas at competition venues and be responsible for delivering pre-agreed operational plans and spectator services. They will have strong leadership and organisational skills along with the desire and ability to deliver outstanding levels of customer service. They will directly lead the customer facing Event Services team and facilitate a culture of support and integration delivering an exceptional games experience to its spectators.

Responsibilities

  • Oversee the delivery of EVS operational plans and services at a competition venue.
  • Work with the EVS Venue Manager to ensure spectator safety is maintained at all times whilst also delivering excellent customer service all spectators.
  • Train, motivate and lead the EVS venue team including providing briefings and on the ground support.
  • Ensure adherence to all licensing conditions, health and safety regulations and any other legislation applicable to the venue.
  • Liaise and work with the EVS Workforce team to ensure all staffing requirements are met and are in place prior to each competition day.
  • Coordinate all the Pre, during and Post Event Action Plans (PEAPs) as part of the venue's Risk Assessment and Operational Process.
  • Ensure FOH areas are always fit for purpose, including maintaining a regular schedule of checks throughout the event and acting upon incidents/observations & findings in a timely manner.

Please see the job description for a full breakdown of the position responsibilities.

Skills and Experience Required

Essential

  • Previous Experience in Event or Venue Management
  • Previous experience leading & supervising small or large teams either in a paid or voluntary capacity

Why You Should Work for The Games

Joining the Games team will provide you with a unique once in a lifetime opportunity to gain new skills and make new connections. After the Games, we will assist you with finding new opportunities via our outplacement programme, designed to support you in the next chapter of your career.

Start date: ASAP

Contract: Temporary contract until August 2022

Location: One Brindley Place, Birmingham (full time office-based)

Salary: Competitive

Please note, due to the nature of this huge event, shift work including weekend working will be required at Games time. Furthermore, there will be limitations on taking annual leave during the Games operational period in July and August. More specific details can be discussed at interview.

This position is subject to a Basic criminal record check from the Disclosure and Barring Service.

Due to the short-term nature of our roles, candidates must have current Right to Work in the UK in order to be considered.

Birmingham 2022 is an equal opportunities organisation and Disability Confident employer and we encourage applications from all backgrounds and communities. We have received the Leaders in Diversity award through the National Centre for Diversity. The principles "FREDIE" (Fairness - Respect - Equality - Diversity - Inclusion and Engagement) support our aim of delivering a truly inclusive and accessible games.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post. If you wish for your application to be considered under the Disability Confident scheme, please submit a completed form with your application, which can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

To apply for this role please follow the link and complete the application attaching a single document containing your CV and Covering Letter. Please also submit your disability confident/ reasonable adjustments form (if required).

On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.

We take your data privacy seriously. Before sending your application please review our applicant privacy notice which explains how we use your personal data. This can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.



Catering & Hospitality

Managers & Supervisors

JL220520216201 - Birmingham

Birmingham - West Midlands




CONTACT NOW
Event Services Operations Manager
Temporary / Birmingham
Location:
Birmingham
Sector:
Catering & Hospitality
Job Type:
Managers & Supervisors
Number of vacancies:
14
Reference code:
JL220520216201
Gi Group Team:
Birmingham
Date Vacancy Posted:
2022-05-20

Closing Date: 26/06/2022

Want to be part of the celebration of sport and culture in 2022? Keen to fast track your exposure in Events and work in a truly unique and exciting environment? If you have the experience and drive to support the delivery of the Birmingham 2022 Commonwealth Games please follow the links to come join our fabulous team!

We are looking to recruit a number of Event Services (EVS) Operations Managers who will manage the Front of House areas at competition venues and be responsible for delivering pre-agreed operational plans and spectator services. They will have strong leadership and organisational skills along with the desire and ability to deliver outstanding levels of customer service. They will directly lead the customer facing Event Services team and facilitate a culture of support and integration delivering an exceptional games experience to its spectators.

Responsibilities

  • Oversee the delivery of EVS operational plans and services at a competition venue.
  • Work with the EVS Venue Manager to ensure spectator safety is maintained at all times whilst also delivering excellent customer service all spectators.
  • Train, motivate and lead the EVS venue team including providing briefings and on the ground support.
  • Ensure adherence to all licensing conditions, health and safety regulations and any other legislation applicable to the venue.
  • Liaise and work with the EVS Workforce team to ensure all staffing requirements are met and are in place prior to each competition day.
  • Coordinate all the Pre, during and Post Event Action Plans (PEAPs) as part of the venue's Risk Assessment and Operational Process.
  • Ensure FOH areas are always fit for purpose, including maintaining a regular schedule of checks throughout the event and acting upon incidents/observations & findings in a timely manner.

Please see the job description for a full breakdown of the position responsibilities.

Skills and Experience Required

Essential

  • Previous Experience in Event or Venue Management
  • Previous experience leading & supervising small or large teams either in a paid or voluntary capacity

Why You Should Work for The Games

Joining the Games team will provide you with a unique once in a lifetime opportunity to gain new skills and make new connections. After the Games, we will assist you with finding new opportunities via our outplacement programme, designed to support you in the next chapter of your career.

Start date: ASAP

Contract: Temporary contract until August 2022

Location: One Brindley Place, Birmingham (full time office-based)

Salary: Competitive

Please note, due to the nature of this huge event, shift work including weekend working will be required at Games time. Furthermore, there will be limitations on taking annual leave during the Games operational period in July and August. More specific details can be discussed at interview.

This position is subject to a Basic criminal record check from the Disclosure and Barring Service.

Due to the short-term nature of our roles, candidates must have current Right to Work in the UK in order to be considered.

Birmingham 2022 is an equal opportunities organisation and Disability Confident employer and we encourage applications from all backgrounds and communities. We have received the Leaders in Diversity award through the National Centre for Diversity. The principles "FREDIE" (Fairness - Respect - Equality - Diversity - Inclusion and Engagement) support our aim of delivering a truly inclusive and accessible games.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post. If you wish for your application to be considered under the Disability Confident scheme, please submit a completed form with your application, which can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

To apply for this role please follow the link and complete the application attaching a single document containing your CV and Covering Letter. Please also submit your disability confident/ reasonable adjustments form (if required).

On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.

We take your data privacy seriously. Before sending your application please review our applicant privacy notice which explains how we use your personal data. This can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.

Call us now to book an interview.
Gi Group Birmingham