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Client Services Accreditation Manager

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Closing Date: 05/08/2021

Birmingham 2022 is looking for a Client Service Accreditation Manager. This is an excellent opportunity to join the Accreditation Management team who will build and operate a world-class accreditation system to deliver a spectacular Commonwealth Games.

The purpose of this role is to manage the Birmingham 2022 Commonwealth Games Accreditation processes for all eligible participants and to ensure that all they are registered for Accreditation in a timely manner.

The Birmingham 2022 Commonwealth Games Accreditation team is responsible for creating and managing the system that will enable approximately 80,000 people to perform their duties and participate at the Games.

To be successful in this role you will need to build close working relationships with a large number of in-house departments (Functional Areas), external organisations and manage a team of Client Service Coordinators.

You will be responsible for the planning, development and implementation of an effective and efficient Accreditation process for the Games Family client groups (Athletes and Team Officials, Guests, Media, Technical Officials, International Federations and Sponsors) and Games workforce (paid staff, contractors, volunteers, and security services).

Responsibilities

  • Manage the planning, development, and implementation of an effective and efficient Accreditation program for all Games Family and Games Workforce participants
  • Responsible for the day to day oversight and management of the Client Service team
  • Manage workloads within the team and identify training needs and areas for continuous improvement
  • Work closely with the key functional areas to integrate processes to provide a seamless and professional accreditation experience for all client groups
  • Develop and implement the Games Family and Workforce Accreditation privilege matrix.


Skills and Experience Required

Essential

  • Highly numerate, excellent IT skills, detail-conscious, articulate and well-organised.
  • Proven project, risk and business management skills, and a working knowledge of project management tools.
  • Ability to work within a multi-disciplinary organization and to build active, cooperative partnerships with external organisations in an integrated manner.
  • Displays flexibility and adaptability to develop improvements to existing systems and processes to achieve greater output and efficiencies.
  • Ability to operate in a dynamic working environment, handling multiple tasks and deadlines.


Desirable

  • Detailed technical knowledge and understanding of multi-sport accreditation requirements.
  • Knowledge and understanding of multi -sport accreditation, systems, strategies and plans.
  • Excels at managing accreditation operations on venue in a high-profile multi-sport event.
  • Recognised expertise and experience in accreditation aspects of event planning in multi-sport events with subtantial experience.



Start Date: ASAP
Location: Birmingham

This position is subject to a Basic criminal record check from the Disclosure and Barring Service.

Birmingham 2022 is an equal opportunities organisation and Disability Confident employer and we encourage applications from all backgrounds and communities. We have received the Leaders in Diversity award through the National Centre for Diversity. The principles "FREDIE" (Fairness - Respect - Equality - Diversity - Inclusion and Engagement) support our aim of delivering a truly inclusive and accessible games.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post. If you wish for your application to be considered under the Disability Confident scheme, please submit a completed form with your application, which can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

To apply for this role please follow the link and complete the application attaching a single document containing your CV and Covering Letter. Please also submit your disability confident/ reasonable adjustments form (if required).
On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.

We take your data privacy seriously. Before sending your application please review our applicant privacy notice which explains how we use your personal data. This can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.



Professional

Corporate Services

MH210722197511 - Birmingham

Birmingham - West Midlands




CONTACT NOW
Client Services Accreditation Manager
Permanent / Birmingham
Location:
Birmingham
Sector:
Professional
Job Type:
Corporate Services
Number of vacancies:
1
Reference code:
MH210722197511
Gi Group Team:
Birmingham
Date Vacancy Posted:
2021-07-22

Closing Date: 05/08/2021

Birmingham 2022 is looking for a Client Service Accreditation Manager. This is an excellent opportunity to join the Accreditation Management team who will build and operate a world-class accreditation system to deliver a spectacular Commonwealth Games.

The purpose of this role is to manage the Birmingham 2022 Commonwealth Games Accreditation processes for all eligible participants and to ensure that all they are registered for Accreditation in a timely manner.

The Birmingham 2022 Commonwealth Games Accreditation team is responsible for creating and managing the system that will enable approximately 80,000 people to perform their duties and participate at the Games.

To be successful in this role you will need to build close working relationships with a large number of in-house departments (Functional Areas), external organisations and manage a team of Client Service Coordinators.

You will be responsible for the planning, development and implementation of an effective and efficient Accreditation process for the Games Family client groups (Athletes and Team Officials, Guests, Media, Technical Officials, International Federations and Sponsors) and Games workforce (paid staff, contractors, volunteers, and security services).

Responsibilities

  • Manage the planning, development, and implementation of an effective and efficient Accreditation program for all Games Family and Games Workforce participants
  • Responsible for the day to day oversight and management of the Client Service team
  • Manage workloads within the team and identify training needs and areas for continuous improvement
  • Work closely with the key functional areas to integrate processes to provide a seamless and professional accreditation experience for all client groups
  • Develop and implement the Games Family and Workforce Accreditation privilege matrix.


Skills and Experience Required

Essential

  • Highly numerate, excellent IT skills, detail-conscious, articulate and well-organised.
  • Proven project, risk and business management skills, and a working knowledge of project management tools.
  • Ability to work within a multi-disciplinary organization and to build active, cooperative partnerships with external organisations in an integrated manner.
  • Displays flexibility and adaptability to develop improvements to existing systems and processes to achieve greater output and efficiencies.
  • Ability to operate in a dynamic working environment, handling multiple tasks and deadlines.


Desirable

  • Detailed technical knowledge and understanding of multi-sport accreditation requirements.
  • Knowledge and understanding of multi -sport accreditation, systems, strategies and plans.
  • Excels at managing accreditation operations on venue in a high-profile multi-sport event.
  • Recognised expertise and experience in accreditation aspects of event planning in multi-sport events with subtantial experience.



Start Date: ASAP
Location: Birmingham

This position is subject to a Basic criminal record check from the Disclosure and Barring Service.

Birmingham 2022 is an equal opportunities organisation and Disability Confident employer and we encourage applications from all backgrounds and communities. We have received the Leaders in Diversity award through the National Centre for Diversity. The principles "FREDIE" (Fairness - Respect - Equality - Diversity - Inclusion and Engagement) support our aim of delivering a truly inclusive and accessible games.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post. If you wish for your application to be considered under the Disability Confident scheme, please submit a completed form with your application, which can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

To apply for this role please follow the link and complete the application attaching a single document containing your CV and Covering Letter. Please also submit your disability confident/ reasonable adjustments form (if required).
On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.

We take your data privacy seriously. Before sending your application please review our applicant privacy notice which explains how we use your personal data. This can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.

Call us now to book an interview.
Gi Group Birmingham